Unable to access CRM records after upgrading to Dynamics 365

1. Please navigate to Internet Explorer Options > Settings > Click on View Files> Clear the folder

2. Go to Run > %temp% > Clear the folder and empty recycle bin and try accessing CRM.

Solution 1

 ·         Please navigate to Internet Explorer Options > General > Delete > Select All check boxes > Click Delete

·         Please navigate to Internet Explorer Options > General > Settings > Click on View Files> Clear the folder

·         Go to Run > %temp% > Clear the folder and empty recycle bin.

·         Restart the machine as the restarting browser mayn’t help. Then access CRM from IE.     

Solution 2 ( Try solution 2 if Solution 1 doesn’t resolve the issue)

 ·         Please navigate to Internet Explorer Options > Advanced > Reset > Select - Delete personal settings > Reset

·         Note: It will remove toolbars, default browser settings so please read the instructions before you delete these settings. 

·         Restart the machine as the restarting browser mayn’t help. Then access CRM from IE.